FAQ

Your questions answered

“The installation process was totally pain free. We had 2 engineers come out (Bill & John) who did everything in a single afternoon.”

Robbie, Edinburgh

 

FAQ

You have questions, we have answers.

Where do you offer the service?

Please contact us to find out more about where this is available. You can call us on 01423 510511 or email us at hello@welinkuk.com.

How can I switch to WeLink?

Switching can be super easy even if you are tied to a different provider. Call our team on 01423 510511 to discuss your options.

How big is the kit?

The equipment is very small and light – approximately 4 inches by 4 inches.

Where is the kit installed?

The kit is usually installed on the roof but can be installed on the chimney or wall.

How easy is it for the kit to be installed?

The kit is installed with the minimum disruption to the customer and usually is fully installed within 2-3 hours.

How fast is WeLink’s Wireless internet?

Lightning-fast! WeLink Communications’ groundbreaking technology is capable of multi-Gigabit speeds. This speed is the same downloading or uploading, essential for working from home.

How can I find out the speed of my current internet?

There is a website that will tell you exactly what your internet speed is. Go to www.speedtest.net or www.fast.com  and be prepared to be amazed.

How much does WeLink cost to install?

As a courtesy to our valued customers, we almost always waive the installation fee.

Does WeLink have a data cap?

There is no data cap and our highly reliable service means you will always make the most from your connection.

Can I use my own router?

Sure, but we don’t think you’ll want to. Generally, when people experience issues with their internet speed, the problems are actually with the router. By using the WeLink router with inbuilt, high speed WiFi, you’ll be avoiding common technical issues.

“Speed is vastly better than my previous broadband.”

Kashif, Edinburgh