Your questions answered


You have questions, we have answers.

Where do you offer the service?

Please contact us to find out more about where this is available. You can call us on 01423 510511 or email us at hello@welinkcommunications.co.uk.

How can I switch to WeLink Communications?

Switching can be super easy even if you are tied to a different provider. Call our team on 01423 510511 to discuss your options, or use the postcode checker to see if we can connect you and to submit your details.

How big is the kit?

The equipment is very small and light – approximately 4 inches by 4 inches.

Where is the kit installed?

The kit is usually installed on the roof but can be installed on the chimney or wall.

How easy is it for the kit to be installed?

The kit is installed with the minimum disruption to the customer and usually is fully installed within 2-3 hours.

How fast is WeLink Communications’ Wireless internet?

Lightning-fast! WeLink Communications’ groundbreaking technology is capable of multi-Gigabit speeds. This speed is the same downloading or uploading, essential for working from home.

How can I find out the speed of my current internet?

There is a website that will tell you exactly what your internet speed is. Go to www.speedtest.net or www.fast.com  and be prepared to be amazed.

How much does WeLink Communications cost to install?

As a courtesy to our valued customers, we almost always waive the installation fee.

Does WeLink Communications have a data cap?

There is no data cap and our highly reliable service means you will always make the most from your connection.

Can I use my own router?

Sure, but we don’t think you’ll want to. Generally, when people experience issues with their internet speed, the problems are actually with the router. By using the WeLink router with inbuilt, high speed WiFi, you’ll be avoiding common technical issues.

Switching broadband providers

There are many reasons why people choose to switch broadband providers, from service issues to affordability.

We’d always encourage you to speak to us first if you’re thinking of switching, so we can see if there’s anything we can do. But if you’ve made your decision, we want to help make the process straightforward.

Below are some simple steps you can follow to switch your broadband provider.

Step 1: Find a broadband provider and deal

Step 2: Cancel your current contract